The Department of Homeland Security (DHS) selected CLR to provide Administrative Medical Support Services in support of the CBP Chief Medical Officer (CMO) providing Program Management Office (PMO) support to CBP medical leadership and work to coordinate and facilitate development, field deployment, user training, refinement, enhancement, data reporting, and oversight of all CBP Electronic Medical Record (EMR) system efforts.
This contract replaces our long-standing AMSS and TOSS contracts. With extensive work experience in executive advisory services, medical support services, electronic medical record systems, medical quality management, logistics, business analysis, information technology, and knowledge management, CLR is uniquely positioned to provide innovative and expert solutions for our clients.
CLR provides the Air Mobility Command (AMC) and the AMC Commander (AMC/CC) with expert-level and enduring advisory services which endure the changes in leadership across the commands and continue to focus on the future environment while staying in lock step with Department of Defense (DOD) requirements. CLR provides subject matter experts in commercial aviation and defense policy alignment, strategic airlift advisory services, geopolitical and economic risk monitoring, cybersecurity, and research and analytics support. Our experts continuously conduct assessments, analysis, and provide recommendations in the development of the long-term strategic outlook needed to ensure the viability and effective operation of the DOD Commercial Airlift program, including the Civil Reserve Air Fleet (CRAF) through the year 2030. This includes all aspects of air mobility operations related to DOD commercial aviation; the CRAF program, space operations in support of the NDS objectives, the Joint Operating Environment (JOE), the AMC Vision, and DOD policy.
The Department of Homeland Security (DHS) selected CLR to provide Administrative Medical Support Services in support of the CBP Chief Medical Officer (CMO) providing Program Management Office (PMO) support to CBP medical leadership and work to coordinate and facilitate development, field deployment, user training, refinement, enhancement, data reporting, and oversight of all CBP Electronic Medical Record (EMR) system efforts.
These support services will enhance CBP efforts to align with DHS and other federal, state, and local agencies to support the whole-of government effort to slow the spread of COVID-19, any new potential pandemic threats; and keep the nation safe by enhancing medical oversight and direction capabilities at CBP. CLR serves as the key liaison/communication link between the various stakeholders involved in the program by conducting critical review and quality control including medical operations quality and data management efforts on all products distributed to and by all stakeholders on the program, and our staff includes experts in Medical Operations and Quality, Data Reporting, Training, Management Analysis, Operations Research, and Help Desk Support.
Link to CBP Built and Deployed an In-House Electronic Health Record System in Under 2 Years
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The Department of Homeland Security (DHS) selected CLR to provide U.S Customs and Border Protection (CBP)
Technical and Operational Support Services for Electronic Medical Records (EMR) Phase II. EMR Phase II facilitates the successful operational rollout of the EMR in the U.S. Border Patrol and the Office of the Field Operations, provides technical support in the development of reports based on system data and in the engineering of a sustainable Subject Property and Subject Identity Management system to operate in concert with the CBP EMR. CLR provides
technical support in the development of reports based on system data, and the development of the Amenities and Property Identification Program (APIP), to assist CBP’s unique front-line medical support efforts for persons in custody. CLR provides key input and support in the creation of these two custom-built systems, that allow CBP personnel and Medical Services Contractors on the Southwest Border to fulfil their highly specific duties in the field. The support provided by CLR enhances CBP’s efforts to work closely with DHS and other federal, state, and local agencies to strengthen medical oversight and direction capabilities at CBP, and includes Medical Operations Quality and Data Officers, Tactical and Austere Medical Officers, Web Software Developers, Biostatisticians, Data Scientists, and Business Analysts.
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CLR supports the Defense Health Agency (DHA) Program Manager Medical Training and Simulation (PM MST) team in the acquisition and management of new training systems and the sustainment of existing systems.
This support is tailored towards future Programs of Record, and Research & Development efforts supporting Hospital-Based medical training sustainment for Combatant Commands and at military hospitals. Program support includes baselining of the Medical Training Aids, Devices, Simulators, and Simulations (TADSS) architecture and contract strategy, logistic support, acquisition support, and administrative duties. CLR also provides medical subject matter expertise to assist in developing medical training strategies and the recommend TADSS devices. This includes assistance in analysis of medical TADSS to include assessment of technical approaches, acquisition strategies and plans, conducting market surveys, assessing operational performance requirements, and assessing evolving concepts of operations, coordinating and supporting Certification and Accreditation of systems in accordance with the Risk Management Framework, providing and updating logistics support analysis, technical studies and reports, risk registers and issue trackers, and supporting the development of artifacts required for the acquisition of new or upgrades to existing training devices. CLR provides subject matter expertise in Cybersecurity, Acquisition, Data Analysis, Technical Support, Logistics, and the supervision and management effort necessary for efficient and effective administration and control of the program.
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CLR supports the Defense Health Agency (DHA) at the Naval Medical Center San Diego (NMCSD) Bioskills & Simulation Training Center (BSTC) involved in the collection and analysis of data for descriptive and exploratory simulation performance improvement processes and exploratory projects focused on operational medicine, patient safety, and clinical sustainment. CLR provides healthcare simulation (both Mannequin and Tissue-based) and operationally-focused medical and surgical simulation expertise to support the NMCSD mission to prepare to deploy in support of operational forces, deliver quality health services, and shape the future of military through education, training, and research.
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CLR provides the U.S. Space Force and the U.S. Space Force Commander (USSF/CSO) with executive level assessment, analysis, and recommendations for the use of commercial space industry to augment the U.S. Space Force mission, taking full advantage of time, space, and technology while supporting the warfighter. CLR assesses the capabilities of current and future commercial space providers and identify areas where synergies are gained in the execution of the Space Force mission. Our focus is to utilize current and future commercial space capabilities and capacity to augment the U.S. Space Force fleet in support of its mission of establishing and maintaining military superiority across all domains to deter adversary aggression to protect national interests and help ensure stability in space. CLR also assesses the potential impact for creating a structured program that optimizes the capabilities of the U.S. Government by utilizing the commercial space industry to avoid costs and facilitate the development of a U.S. National Policy for CASR.
CLR was awarded an additional contract in July 2023 in support of the development of the USSF CASR program.
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The CRAF Study - Phase II provided the Air Mobility Commander and their staff with a broad range of professional support services in the execution of the study, including executive level assessment, analysis, and recommendations regarding forthcoming changes potentially impacting the CRAF program. Key areas of investigation for the study include technological change in commercial aviation and impact on DOD airlift practices/requirements; business environment changes in the US commercial aviation ecosystem; competitor, geopolitical, and economic risk assessments; sustainability of CRAF program and CRAF-related DOD practices, systems, and requirements; and challenges to meeting needs of National Defense Assessment goals and priorities. As part of the study, CLR has completed in-depth analyses of the effects of the COVID-19 pandemic on the aviation industry and ecosystem and how it affects the overall risk to the CRAF program.
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CLR furnished executive-level expertise to provide Air Mobility Command and the Air Mobility Commander executive level advice and analysis on the Airline Industry as it relates to DoD. Major topics include fleet changes in the global market, expanding airlift opportunities for the commercial enterprise, CRAF program structure in a dynamic environment, quality of service to enhance customer satisfaction, and organizational structure to support efficient and effective mobility operations across the spectrum of requirements.
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CLR supported the Air Crew Task Force at USAF Headquarters in their mission to restore health to the USAF pilot ecosystem. The CLR team provided strategic advisory to the ACTF commander, executing process analysis, identifying gaps in capabilities and tools to inventory and evaluate pilot ecosystem initiatives. CLR experts worked with ACTF action officers to assist with inter-agency collaboration, launch big-data management approaches and conduct pilot-level insight interviews. Additionally, CLR connected the ACTF with specialists holding USAF leadership expertise and executive-level backgrounds in civil aviation for additional guidance on pilot-related issues.
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CLR teamed with Federal Foundry to develop a big-data-driven solution for improving the assignments system for USAF pilots. By combining insights gathered through CLR’s individual-level research and statistical analysis of USAF pilot surveys with efficiencies derived from algorithmic automation of pilot assignments, the Assembly team provided the USAF with tools to increase pilot quality of service while reducing the time and resource requirements of the assignments process.
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CLR provided a full range of technical, functional, and managerial expertise to support the continual development, sustainment, enhancement, and facilitation of the United States Air Force’s (USAF) force development and senior leader development programs. The USAF Deputy Chief of Staff, Manpower, Personnel, and Services (AF/A1) and the Deputy Assistant Secretary for Acquisition Integration, Office of the Assistant Secretary of the Air Force for Acquisition (SAF/AQX) procure professional and IT support services via the AFLDP to assist with plans and policy development; education and training course design and execution; force development and senior leader development effort analysis; meeting facilitation; IT systems development, maintenance and administration; and program oversight.
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AMC has selected CLR to execute a major study to review the CRAF program, an air logistics operation vital to furnishing the US military with passenger and cargo support in times of war and peace. This is the third such review executed by CLR, which brings together retired flag officers from the USAF as well as executive-level leaders from the airline industry to produce proposals on updating CRAF policies in light of changing military requirements and economic realities.
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